ITIL® 4 Specialist: Drive Stakeholder Value

This certification demonstrates an individual’s ability to manage stakeholder expectations, enhance user experience, and drive effective communication and collaboration. It emphasizes the importance of co-creating value through service offerings and aligning services with customer needs.

Key topics include service level management, user engagement, communication strategies, design thinking, customer journeys, and experience management. Candidates gain the skills to build trust and transparency while ensuring stakeholder satisfaction.

Perfect for service managers, customer success leads, and business analysts, this certification supports a value-centric approach to IT service management and promotes customer-focused service delivery.

Key Features

• Validates skills in managing stakeholder relationships and driving customer value.

• Covers critical areas: customer journey design, user experience, and communication.

• Designed for professionals engaging with customers and service consumers.

• Emphasizes co-creation of value through collaboration and feedback loops.

• Suitable for roles in customer success, service design, and business relationship management.