ITIL® 4 Specialist: Create, Deliver and Support

This certification demonstrates an individual’s capability to integrate different value streams and activities to create, deliver, and support IT services efficiently. It emphasizes service performance, quality, and continual improvement across the service lifecycle.

Topics covered include service design and transition, service validation and testing, change enablement, release and deployment, support practices, and team collaboration. Candidates also explore the importance of cultural change, team capabilities, and professional development in service delivery.

Perfect for IT managers, infrastructure specialists, and DevOps professionals, this certification enhances the ability to manage end-to-end service delivery using agile and lean methodologies.

Key Features

• Validates advanced understanding of IT service creation, delivery, and support practices.

• Covers critical areas: service design, deployment, support, and performance measurement.

• Designed for IT professionals managing or contributing to service value chains.

• Promotes agile, collaborative, and value-driven approaches to service management.

• Suitable for roles in service operations, DevOps, and IT service delivery leadership.