ITIL® 4 Strategist: Direct, Plan, and Improve

This certification demonstrates a professional’s ability to build an effective IT governance framework, establish performance metrics, and foster an agile culture. It equips candidates with the tools to lead initiatives that support strategic goals, optimize resources, and ensure sustainable service delivery.

Topics include governance, risk and compliance (GRC), measurement and reporting, change management, agile and lean methodologies, and organizational change management. Candidates learn to balance strategic vision with day-to-day operational demands.

Ideal for IT leaders, project managers, and service owners, this certification enhances decision-making capabilities and supports enterprise-wide service management improvement.

Key Features

• Validates skills in aligning strategic planning with operational execution and continual improvement.

• Covers critical areas: governance, performance measurement, organizational change, and agility.

• Designed for professionals responsible for leading or managing service management initiatives.

• Emphasizes sustainable success through iterative improvement and stakeholder alignment.

• Suitable for roles in IT leadership, service management, and business transformation.