ServiceNow Administration Fundamentals

The ServiceNow Administration Fundamentals certification is a premier credential that demonstrates a professional’s ability to configure core platform features, manage users and data, and maintain operational stability. It is tailored for administrators and system managers who are new to ServiceNow or transitioning into platform administration roles.

This certification covers a comprehensive range of topics, including user and group management, data schema modeling, workflows, reporting, and basic platform security. Candidates learn to configure the platform to meet business needs and ensure optimal performance and usability.

Ideal for ServiceNow administrators, support staff, and IT operations professionals, this certification demonstrates proficiency in managing and configuring the foundational elements of the ServiceNow platform.

Key Features

• Validates expertise in configuring and managing ServiceNow core platform features.

• Covers critical areas: user administration, data schema, workflows, and reporting.

• Designed for professionals new to ServiceNow or in early administration roles.

• Aligns platform administration with IT service management goals and business processes.

• Suitable for roles in ServiceNow administration, IT support, and system operations.