Case Study: MedCore
Case Study: MedCore Clinics Network
Industry: Healthcare | Facilities: 22 Clinics | Patients Served Annually: 100,000+
The Challenge:
MedCore Clinics, a growing healthcare network, had rapidly adopted digital patient record systems across multiple facilities, using a combination of cloud and on-premise storage. Although operationally efficient, leadership worried about compliance with HIPAA and state-level patient privacy laws. A minor incident involving a misplaced laptop triggered concern, and a full assessment was commissioned.
Assessment Approach:
A comprehensive healthcare-specific audit was performed:
HIPAA Risk Assessment to identify gaps in administrative, physical, and technical safeguards
Asset inventory mapping to understand where PHI (Protected Health Information) was stored and accessed
Cloud security review to evaluate SaaS platforms used for patient management
Interviews and access audits across clinics and third-party vendors
Key Findings:
Clinician laptops lacked encryption and were not regularly tracked
Several staff members shared login credentials for convenience
Business Associate Agreements (BAAs) were outdated or missing for key vendors
Inconsistent use of secure file-sharing tools for patient reports
Remediation Steps:
Deployed MDM (Mobile Device Management) for all mobile and laptop devices
Enforced strong password policies and unique login credentials for all users
Updated and re-signed all BAAs with third-party vendors
Trained staff on secure handling and transmission of PHI
Outcome & Results:
✔ Passed follow-up HIPAA audit with no reported violations
✔ Reduced PHI access risk by 70%
✔ Improved accountability and data traceability across clinics
✔ Boosted patient confidence through transparent privacy measures
