Privacy Policy

At Fintect Solllc, your privacy is of the utmost importance to us. As a provider of secure and innovative financial technology solutions, we are committed to safeguarding the confidentiality and integrity of your personal and financial data. This Privacy Policy outlines what information we collect, how we use it, whom we share it with, and the measures we take to protect it.

1. Information We Collect

We collect a range of data to provide and enhance our services. This includes:

  • Personal Information: Name, email address, contact number, residential and billing addresses, date of birth, national ID numbers (e.g., PAN, Aadhaar), and other identifiers used for account creation, KYC (Know Your Customer) verification, and regulatory compliance.

  • Financial Data: Bank account numbers, payment card information (processed securely and never stored), transaction history, account balances, credit scores, and loan or investment details, where applicable.

  • Technical Data: Device type, operating system, browser type, IP address, login timestamps, geolocation data (if permitted), and system diagnostics.

  • Behavioral and Usage Data: Interaction patterns with our platforms (e.g., time spent, buttons clicked), user preferences, response to notifications, and support ticket history to improve service delivery.

This data is collected through direct user input, use of our platform, cookies, third-party verification services, and technical integrations.

2. How We Use Your Information

We use your information responsibly and only for purposes that support the functionality and integrity of our services, including:

  • Account Management: To create, manage, and verify user accounts, including customer identification and fraud prevention checks.

  • Transaction Processing: To enable and secure financial transactions including payments, fund transfers, subscriptions, and bill payments.

  • Service Improvement: To personalize your experience, suggest relevant services, optimize platform performance, and resolve technical issues.

  • Communication: To send important updates, transaction alerts, service notifications, marketing content (with your consent), and respond to support requests.

  • Compliance & Legal Requirements: To meet obligations under applicable financial regulations (e.g., RBI, SEBI, GDPR), anti-money laundering laws, and data protection legislation.

We ensure that all usage of personal data aligns with applicable legal grounds, including user consent, contract necessity, and legitimate business interests.

3. Data Sharing & Disclosure

We do not sell or rent your data to any third parties. However, we may share your information under the following conditions:

  • With Third-Party Service Providers: Trusted vendors and partners (such as payment gateways, KYC providers, cloud infrastructure partners, analytics firms) who perform services on our behalf. These parties are contractually bound to keep your data confidential and secure.

  • With Government or Legal Authorities: When required by law, regulation, court order, or legal process to share specific information.

  • With Our Affiliates and Business Partners: Within the Fintect Solllc group of companies or trusted partners, only to the extent required to deliver integrated services or support.

We ensure all parties we share data with adhere to strict data protection protocols and confidentiality obligations.

4. Data Security

We take robust steps to ensure your data is secure, both at rest and in transit. Our security framework includes:

  • Encryption: All sensitive data is encrypted using industry-leading protocols (e.g., TLS 1.2/1.3, AES-256).

  • Access Controls: Role-based access restrictions to ensure only authorized personnel can access personal or financial data.

  • Infrastructure Security: Our systems are hosted on secure, monitored cloud platforms with firewalls, intrusion detection systems, and regular patching.

  • Monitoring & Auditing: We continuously monitor our systems for suspicious activity and conduct regular audits to identify and mitigate vulnerabilities.

While we implement rigorous measures, users are encouraged to maintain strong passwords, log out after sessions, and avoid sharing credentials.

5. Your Rights

We respect your right to control your personal information. As a user, you have the following rights:

  • Access: You may request a copy of the personal data we hold about you.

  • Correction: You can update or correct inaccurate or outdated information.

  • Deletion: You may request deletion of your data, subject to regulatory and contractual limitations.

  • Objection: You can object to certain processing activities, such as marketing communications or automated profiling.

  • Data Portability: Where applicable, you may request a structured copy of your data to transfer to another service provider.

To exercise these rights, please contact us at privacy@fintectsolllc.com. We aim to respond to all requests within a reasonable timeframe, subject to verification.

6. Cookies & Tracking Technologies

Our website and applications use cookies and similar technologies to:

  • Remember your login and session preferences

  • Analyze how users interact with our platform

  • Deliver personalized content and targeted advertisements

  • Enhance performance and detect technical issues

You may manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our services.

7. Data Retention

We retain your data only as long as necessary for:

  • Providing services and fulfilling transactions

  • Maintaining records for legal, regulatory, and audit purposes

  • Handling disputes and enforcing agreements

Retention periods vary depending on the type of data and applicable laws. Once data is no longer required, it is securely deleted or anonymized.

8. International Data Transfers

Your information may be stored or processed in jurisdictions outside your country of residence. We ensure that such transfers are governed by appropriate legal safeguards including:

  • Standard contractual clauses

  • Data processing agreements with third parties

  • Local regulatory approvals, if required

We take extra care to ensure that international processing meets the same level of data protection as in your home country.

9. Changes to This Policy

This Privacy Policy may be updated periodically to reflect legal changes, operational needs, or improvements in our services. Any changes will be published on our website with an updated “Effective Date.”

We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us at:

Fintect Solllc
Email: Sandeep@fintectsolllc.com
Phone: +91 97045 50343
Address: Fintech Solutions llc, Trendz Solitaire, 3rd floor, HITEC City, Hyderabad, Telangana, 500081